If you are not entirely satisfied with your purchase, we are here to help. Levox Wear will accept returns/exchanges on new, unused products for a period of 30 days from the date of purchase. Please email at: firstname.lastname@example.org, to initiate a return with your order number and reason for exchange/refund request. Upon receipt and Inspection of items, and everything is intact, a full refund or exchange will occur. The refund will be on original payment method. Please allow 7 to 14 days upon receipt for full refund.